We built our business around people like you who are running very busy lives managing family, work, and keeping the house from falling apart!
Here is what we do to help make the remodeling project easy.
Flexible work schedule
Clear and efficient communication
Weekly progress reports
Online project tracking
Clean & pleasant work environment
20 years of industry experience
Our 7-Step Customer Happiness Process
1. Estimate
You can send pictures, measurements, inspiration pictures, and notes via txt at (503) 523-8566, or via e-mail to cris@pdxrestorations.com. You will receive a follow up call to discuss your vision for the project, timeline, and budget. We then take all the information provided by you and create a project proposal.
2. Proposal
Proposals are created in Builder Trend, our online project management platform, and sent via e-mail. Once we agree on scope, timing, and pricing, contract signature is collected via DocuSign for convenience.
3. Contract & Down Payment
We collect the down payment prior to project start. Our invoices are sent via QuickBooks, which provides you with the option to pay online, but we also offer the option for one of our team members to meet with you to collect the check for convenience. After down payment has been received, you can expect a follow up call to confirm project start date, discuss orders, and final details such as desired work hours and access to home. You will also receive login information to Builder Trend where you can review budget information, selections, schedule, and progress pictures of your project.
4. On the first day
Time to meet the team! One of our project managers will meet with you and introduce the work crew, then be available for questions.
5. During the Project
We provide a weekly project check-in, where we typically discuss project updates, order status, upcoming invoices, and cover questions and concerns.
6. Project Completion
We meet for a final walk-through, where we review the final project, discuss touch-ups or modifications needed. Once the project has reached completion, final payment is collected.
7. Relax and Enjoy!
You can expect a follow up call after 30 days, and a complimentary service call after one year. We typically come through and address caulking cracks or minor paint touch ups.
Have questions? We’d love to work with you. Contact us today to start your project quote!
